Booking site data breach

Issued: 11 November 2026

We are investigating a data breach involving Bookeasy, the third-party provider that manages the Queensland National Parks Booking Service.

At this stage, we do not believe customers’ financial information has been accessed, as payments are processed separately through a secure system.

We are working with the provider to determine what customer information may have been affected and are contacting affected customers directly.

If you receive an unexpected email, text message or phone call claiming to be from the department and asking you to confirm or provide personal information, do not respond, click on any links, or provide any personal information. Instead, report any suspicious activity directly to Queensland Parks and Wildlife Service at QPWS@detsi.qld.gov.au.

We take the privacy and security of your information extremely seriously and will provide further information to affected customers as soon as we know more.